Schedules - Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control, such as weather or traffic delays and accordingly bus companies cannot be held responsible for errors in timetables, inconveniences or damages resulting from delayed buses. Connections cannot be guaranteed and schedules are subject to change.

Bus Cancellations - Customers are encouraged to call the phone number on the eTicket for most updated bus status.

Open Tickets - Bus company reserves the right to cancel buses due to weather/traffic/coach condition. If customer purchased a ticket for which the bus is canceled, the customer must initiate an open ticket request within 7 days of the scheduled departure date. An Open Ticket will be issued only if the cancellation was verified by the bus company. NO REFUNDS WILL BE GRANTED FOR BUS CANCELLATIONS. SMOKING IS PROHIBITED on all buses.

Bicycle - Bicycles may be transported, customer may call the main office in advance to confirm space availability.

Customers with disabilities - For passengers with disabilities or special needs, including people who use wheelchairs, we require 48-hour advance notice through our customer service: 212.244.6132. This advance notice is in accordance with federal guidelines, and it is benefical, as your request(s) can then be more readily accommodated.

Children's Fares - Children up to 2 years old will be transported free when not occupying a seat at the exclusion of another passenger when traveling with a passenger paying the full adult fare. Children over two years of age will pay the full adult fare unless specified by a particular carrier or tour provider.

Animals - Animals will not be transported, except for service dogs for disabled.